Batjlli Privacy Policy – Our Commitment to Protecting Your Data

This Batjlli Privacy Policy explains what data we collect, why we collect it, how we use it, and what steps we take to protect your information. It applies to the Batjlli website, mobile app, and all other services.

By using any Batjlli service, you agree to this Privacy Policy. We update this policy from time to time and notify members in advance of any significant changes.

This policy is designed in accordance with applicable data protection laws in Bangladesh and the international GDPR (General Data Protection Regulation) guidelines. Batjlli believes that personal data belongs to the individual – we are merely temporary custodians when the need arises.

Batjlli collects two types of information — what you provide directly, and data generated automatically while you use the platform.

What you provide directly

• Name, email address, and mobile number — collected at registration.
• National ID number and date of birth – for KYC verification.
• Mailing address — may be required for high-value transactions.
• Payment account details – bKash/Nagad/Rocket number (full number is not stored).
• Your messages and attachments submitted when contacting support.

Automatically Collected Information

• IP address and approximate location.
• Device type, operating system, and browser information.
• Your activity on the platform — pages visited and time spent.
• Betting and transaction history.
• Cookie and session data (see Section 6 for details).

Every piece of data Batjlli collects is used for a specific purpose. No unnecessary information is ever requested.

Batjlli also uses your data to support responsible gaming – if we notice a member's betting patterns becoming a cause for concern, we may reach out to offer assistance.

Batjlli never sells your personal data. In specific circumstances outlined below, limited information may be shared with trusted third parties.

• Payment Processors: Only the information required to complete a transaction is shared with the payment gateway.
• KYC Verification Provider: Licensed third-party providers may be used for identity verification.
• Law enforcement agencies: Batjlli is legally required to disclose information when ordered by a court or government authority.
• Anti-fraud organization: Limited data may be verified against industry-level databases to prevent money laundering and fraud.

Batjlli follows internationally recognised technologies and practices to protect your data. Security is not just a feature — it is our core responsibility.

• AES-256 Encryption: All stored sensitive data is kept in an encrypted state.
• TLS 1.3 protocol: All data passing through the website and app is encrypted.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Access control: Only authorized Batjlli staff who need it can access your data.
• Data Backup: Data is backed up on secure, isolated servers.

Batjlli uses cookies on its website and app. Cookies are small text files stored on your device that help the platform remember your preferences.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain platform features.

You have clear rights over your data. Batjlli respects those rights and processes all requests within 30 days.

To exercise this right, write to us at support@batjlli.net.

Batjlli does not retain any data longer than necessary. A separate retention period is defined for each category of information.

Batjlli strictly does not provide services to anyone under the age of 18. No personal data from minors is knowingly collected.

If a parent or guardian believes their child has created an account by mistake, please contact support@batjlli.net immediately. The account will be closed without delay and all associated data will be permanently deleted.

For any privacy-related questions or concerns, please contact Batjlli's data protection team.

• Email: support@batjlli.net
• Subject: Send us an email with the subject line "Privacy Request".
• Response Time: 3 business days for standard requests, up to 30 days for complex cases.

If Batjlli is unable to resolve your complaint to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority. This right is fully reserved.